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Access to Navigate is granted by requesting an individual.

Request New Access

To request Navigate access for the first time:

1. Complete the Family Educational Rights and Privacy Act (FERPA) certification course below.
2. At the end of the course, download the Student Records Authorization form.
3. Complete the form and submit to studentsystems@utah.edu. Your supervisor can help identify the appropriate role to request.
4. If access is granted, you will be notified by Student Systems in the Registrar’s Office.

FERPA Certification Course

 

Request Change in Access

To request a different Navigate role:

1. Complete the Student Records Authorization Change form below.
2. Submit completed form to studentsystems@utah.edu.

Change Form

 

Troubleshoot, Check Access or Questions

To report an issue with your Navigate access, to check the current status of your role or have questions email navigateinfo@utah.edu

 

 

"Something Looks Weird in Navigate!" How to Clear Your Browser Cache and Cookies in Navigate. 

One reason you may be having unexpected issues with Navigate, especially if there is no outage or known issue, is an issue with your browser. We recommend using Chrome or Firefox browser for Navigate. If you are reporting an error message, clear your browser history and cache. your issues persist, submit a ticket to navigateinfo@utah.edu. 

Please be sure to:

• Update your browser.
• Clear your browser cache and cookies using the directions below.
• Make sure you completely close and restart your browser after clearing your cache.

On Safari

• In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.
• Choose how far back you want your browsing history cleared.

On Mobile Safari

• Open the Settings app, then select Safari.
• Scroll down, then select Clear History and Website Data.
• Tap Clear History and Data to confirm.

On Chrome

• On your computer, open Chrome.
• At the top right, click the three vertical dots.
• Click More tools >, then Clear browsing data.
• At the top, choose the time range. To delete everything, select All time.
• Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
• Click Clear data.

On Firefox

• In the Menu bar at the top of the screen, click Firefox and select preferences.
• Select the Privacy & Security panel.
• In the Cookies and Site Data section, click Clear Data…
• Remove the check mark in front of Cookies and Site Data.
• With Cached Web Content check marked, click the Clear button.
• Close the Settings page. Any changes you’ve made will automatically be saved.

Download the Navigate Student app from your device’s app store.
Search for your institution’s name in the dropdown menu and use your institution’s login credentials to log in.