A Navigate U Step-by-Step Guide
Confronting Late or Delayed (Re)Enrollment

Overview

This guide provides a detailed approach to addressing late or delayed (re)enrollment in courses to drive semester-to-semester student retention and ultimately improve student completion rates at the University of Utah. It includes key action steps, strategies for identifying and engaging students at risk of not enrolling next term, and interventions to support timely (re)enrollment.

Action Steps

1. Analyze data to identify who is not enrolled for the upcoming semester by using the UAIR – Not Currently Enrolled Dashboard. This dashboard shows students who “should” be registered for fall 2024 (they were registered in spring 2024, did not graduate, are not on leave of absence, and are not currently registered for fall 2024) and is refreshed daily with a download function of student level data.
2. Explore and experiment with ways to incentivize enrollment for next term while the student is still in class (as opposed to after they leave) including: faculty reminders in class, monetary incentives (small scholarships) targeted to seniors, swag incentives, peer leader/advisor outreach, etc.
3. Develop a proactive, comprehensive outreach plan (utilizing phone calls and/or emails) targeting students at risk of not enrolling. The plan should include:
   
   1. Communications to all students reminding them of upcoming enrollment dates and deadlines.
   2. Individualized outreach to students who have not yet enrolled with information on how to enroll with consideration of enrollment barriers, such as registration holds, denial from a closed major, loss of financial aid, etc.
   3. Coordination with the UU EAB team on Mass Text Messaging Guidelines so students are not spammed.
4. Provide advising appointments for students facing immediate challenges in (re)enrolling with the goals of identifying and addressing barriers, connecting to resources, and developing an action plan for next steps.
5. Identify and streamline student-facing (re)enrollment resources into a central location to reference in outreach, such as the Continuing Student Checklist.
6. Flag students who are at risk of delayed (re)enrollment based on historical patterns and current behavior. Conduct a mid-semester review to identify students who are not yet enrolled for the next semester and continue to monitor enrollment data on a weekly basis in combination with the availability of required courses to ensure they can register.
7. Create mechanisms for students to provide feedback on the (re)enrollment process and address any issues promptly.

Resources

EAB Fulfilling the Promise: Re-Enrolling America’s Stop Out Students

4 Ways to Engage and Graduate Stopped-Out Students

Stress, Cost of Higher Ed Remain Greatest Threats to Student Persistence

By following this guide, the University of Utah can ecectively confront late or delayed (re)enrollment, thereby improving semester-to-semester retention and student completion rates will propel the Associate Deans as student success leaders who will lead to timely (re)enrollment, enhance student success, and ensure every student can have an exceptional educational experience. #NavigateU